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Contact redBus Customer Service

How to Reach a Person at redBus

Verified Contact Information
  • +91 994 560 0000

Customer Service:

  • +91 803 941 2345
    App Support
  • +91 951 359 5131

Investors/ Franchising:

  • +91 124 439 5000
Send Message

Complaints/ Feedback:

ryde_complaints@redbus.in

Customer Service:

mobile@redbus.in
App Support

Investors/ Franchising:

compliance@go-mmt.com

Legal:

privacy@redbus.com
Privacy Inquiries

Media:

press@redbus.com
Press Inquiries

redBus Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular redBus Phone Number
+91 994 560 0000
Average Hold Time
00:03:18
Average Calls duration
1 minute
Most Popular redBus Email Address
ryde_complaints@redbus.in
redBus Live Agent Availability
83% of callers successfully reach a real person
Issue Resolution Rate
Low (18% reported full resolution)
View full overview
PissedConsumer Club

Contact Information

redBus Website:

redBus Help Center:

Corporate Office Address:

MAKEMYTRIP (INDIA) PRIVATE LIMITED
5th Fl., #No 23, Old Airport Road, HAL 2nd Stage ,Kodihalli Village,Varthur Hobli,WardNo:74
Bengaluru, Karnataka 560008
India

How Customers Rate redBus Support?

4.5 / 5
Good

Based on 43.2K calls to redBus customer support through PissedConsumer.com and 2 survey responses.

Total Calls
43.2K
Avg Call Duration
01:20
Issues Resolved
18%

Why Customers Call redBus?

Top Reasons of Customers Calls

  • Customer Inquiries & Issues 29%
  • Activation/ Cancellation 19%
  • Refund 14%
  • Request for Information 11%
  • Payments and Charges 9%
  • Return/ Replace 7%
  • Shipping and Delivery 5%
  • Product/ Service 5%
  • Staff 2%
  • Account <1%
  • Website/ Application <1%
  • Employment <1%
  • Cards <1%

Customer Inquiries & Issues

29%
  • "Boarding was not made because the bus did not wait"
  • "Ticket booked wrongly on intercity"
  • "I just find my bus"

Activation/ Cancellation

19%
  • "To cancel"
  • "For ticket cancel"
  • "Last night my bus cancelled but my amount not refunded"

Refund

14%
  • "Refund"
  • "My peyment refund"
  • "Refund declined issue"

Request for Information

11%
  • "I wanted to reschedule the recent booking , I reached out to customer care number they were not helpful. Please help with the escalation point of contact to address the issue as soon as possible"
  • "Ticket related"
  • "About My ticket refund and to much amount"

Payments and Charges

9%
  • "Payment has been done . But not showing as booked"
  • "money deducted from my account but ticket not booked"
  • "Red bus payment nor credited bank account"

Return/ Replace

7%
  • "Change bus"
  • "Change the date"
  • "I want to change my ticket date"

Shipping and Delivery

5%
  • "Bus delayed and broke down in mid way"
  • "Wrong address"
  • "I booked.. but I did not get tickets"

Product/ Service

5%
  • "Complaint Against Nand Travels Driver , Late Comming, Late Reaching, lower service"
  • "My bus failed to pick me"
  • "In the middle of highway bus was broke down past 6 hrs and no any resolution happened"

Staff

2%
  • "Jay Gurudev bus se mera bag chori ho chuka hai Bus ka koi bhi staff jimmedari nahin le raha hai"
  • "Bus service wrost"
  • "Service person called and informed bus was cancelled...but in red bus app trip completed showing..."

Account

<1%
  • "Ticket booking but not show in my account"
  • "My account is not login"
  • "I forgot my watch in my seat"

Website/ Application

<1%
  • "App not working"
  • "Sir may 24 ka ticket liya hu aap k site se *** to sarkari *** mera Paisa cut geya hai per ticket confom nahi mila hai"
  • "Site mela & female problems"

Employment

<1%
  • "Need a job"
  • "Job related"
  • "redBus Ticket - TU5W26569077, which got cancelled by bus. Booking was on 30 Apr 4:15 pm. When can I expect refund of amount?"

Cards

<1%
  • "Card payment successful but no ticket confirmation"
  • "Card"

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Frequently Asked Questions

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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