redBus Reviews
redBus Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
redBus has a 1.4 star rating from 1874 customer reviews; consumers are mostly dissatisfied and 30% would likely recommend. Reviews highlight frequent refund requests, billing practices and website problems, and high price levels.
Key Takeaways for Future Customers
- Check recent redBus reviews for refund and booking confirmation trends before purchase.
- Expect issues with refunds and delayed customer service responses.
- Confirm operator policies for cancellations and rescheduling before booking.
Negative Feedback / Risk Areas
- Recurring customer complaints about refunds not credited and payment debits without confirmed tickets.
- Poor customer service responsiveness and unclear rescheduling or cancellation policies.
- Billing practices and website failures causing payment timeouts and lost bookings.
Positive Feedback
Some users note easy booking despite other service issues.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
redBus has a 1.4 star rating from 1874 customer reviews; consumers are mostly dissatisfied and 30% would likely recommend. Reviews highlight frequent refund requests, billing practices and website problems, and high price levels.
Key Takeaways for Future Customers
- Check recent redBus reviews for refund and booking confirmation trends before purchase.
- Expect issues with refunds and delayed customer service responses.
- Confirm operator policies for cancellations and rescheduling before booking.
Negative Feedback / Risk Areas
- Recurring customer complaints about refunds not credited and payment debits without confirmed tickets.
- Poor customer service responsiveness and unclear rescheduling or cancellation policies.
- Billing practices and website failures causing payment timeouts and lost bookings.
Positive Feedback
Some users note easy booking despite other service issues.
Media from reviews
Ahmedabad, Gujarat
Tikit cancel fot the book by mistake not response from the driver and helper
By the mistake, I booked the ticket on the red bus on 13/8/2026, night 11:45, from Ahmedabad to Junagarh. I did not intend to book, but by mistake, I booked it.
Then I called customer care, but there was no response from them.
My payment is wasted, so please help me get my payment back. I did not use my seats, so please.
Preferred solution: Full refund
User's recommendation: Please help
Hawalli, Hawalli
I didn't receive Refund can u sent my account
I have been traveling Banglur to [GEOGRAPHIC_DATA] but unfortunately time and date variable at the moment that why cancelation my ticket than immediately booking current day ticket by the travel
Cancelation status imeadatly send to message Red bus agency Goibibo I received invoice also.until not getting my Refund amount 950KD..
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Abu Dhabi, Abu Dhabi
Lost money
- - Charles Joseph does not wish to travel with the company any longer.
- - He requests immediate transfer of travel expenses to his bank account.
Hi my name is ***, please note that I do not wish to travel with your company any further, so I request you to immediately transfer my travel expenses to my bank account. I await your prompt response. Thank you.
My Gpay number ***
*** ***
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Abu Dhabi, Abu Dhabi
Please note that I do not wish to...
Please note that I do not wish to travel with your company any further, so I request you to immediately transfer my travel expenses to my bank account. I await your prompt response. Thank you
.
Preferred solution: Full refund
User's recommendation: Always be alert
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Frankfurt, Hesse
Refund amount
- - We booked the bus for the wrong date and cancelled it.
- - We asked for a full refund of the total amount but have not heard back after 2 days.
We accidentally booked the bus on wrong date and then we cancelled it and asked for refund but there isn't any response we need Total amount refund immediately it has been 2 days the isn't any response
- Clean and tidy
- Irresponsible
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Miami, Florida
Resolved: Refund problem
- - Paid 207 rs for Sealdah to Lalgola train for 2 passengers.
- - Train was auto-cancelled by IRCTC.
- - Refund of 50 rs received; user calls it a scam.
Company fixed the issue and I have been provided with full refund. Full refund please.
I have paid 207 rs for train booking from sealdah to lalgola (2S ..2 passanger)...The train auto cancellation by irctc .still I have not received 207 rs ...the gave only 50 rs ...why?this type of scam please tell
User's recommendation: Please be aware of booking if not confirmed
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHi I had cancelled the ticket booked...
Hi
I had cancelled the ticket booked for Banglore to Hyderabad travel date Aug 18 and the ticket was booked on Aug 12 and cancelled on Aug 12
I have not received the refund
Ticket no TV 992037**** PNR no KSMQ8CB394****
Please let me know when will I get my refund
- Very difficult to reach customer support
Preferred solution: Full refund
User's recommendation: Very poor customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Haridwar, Uttarakhand
Severe Delay & Abandonment of Journey
- - The Ayodhya to Haridwar trip was severely delayed; the bus remained in Najibabad well past the ETA.
- - Request investigation, refund/compensation, and extra transport costs.
Dear redBus Customer Support,
I am writing to raise a serious complaint regarding our Ayodhya to Haridwar bus journey booked through redBus under Ticket No. TV9B6085**** and PNR No.
16329.
The booking was for two passengers: Vinod Sharma Seat No. 7 Pooja Sharma Seat No. 6
The ticket shows the scheduled departure from Ayodhya as 16 August 2026 at 6:40 PM and the scheduled arrival/drop-off at Haridwar as 17 August 2026 at approximately 7:20 AM. We paid 1,810.80 for this booking.
However, the actual journey was extremely delayed and unacceptable.
At approximately 9:30 AM on 17 August 2026, we were still stranded at Najibabad. We were informed that the bus had stopped there due to the route being closed or some other issue, but there was no satisfactory resolution or timely alternative arrangement provided to us.
We had an important occasion in Haridwar and had specifically booked this bus so that we could reach Haridwar on time. Instead, because of the excessive delay, we were forced to abandon the bus at Najibabad and contact our relatives in Haridwar to come and pick us up by car.
This has caused us considerable mental stress, inconvenience, loss of time, and additional transportation expense. We paid for a confirmed bus journey to Haridwar, yet the service failed to get us to the destination within anything reasonably close to the scheduled time.
We understand that redBus acts as a booking platform and that the bus operator is responsible for operating the service.
However, the ticket terms themselves state that redBus is responsible for providing customer support and information in case of delays/inconvenience, and grievances relating to the journey can be reported to redBus support.
Therefore, I request redBus to:
Investigate this incident immediately with Shiv Sai Elite Travels and provide us with a written explanation for the prolonged stoppage at Najibabad.
Provide an appropriate refund/compensation for the substantial failure and delay in the bus service.
Consider reimbursement/compensation for the additional transportation expense we had to incur to travel from Najibabad to Haridwar by private car.
Explain why no timely alternative transportation or practical assistance was arranged when it became clear that the bus would not reach Haridwar within a reasonable timeframe.
Register this as a formal service complaint and provide me with the complaint/reference number.
This was not a minor delay. The bus was still at Najibabad at around 9:30 AM, well after the scheduled 7:20 AM arrival time at Haridwar, and we ultimately had to leave the bus ourselves because continuing with the service would have caused us to miss our important occasion.
The experience was extremely frustrating and disappointing, particularly considering that we paid 1,810.80 for this journey and were ultimately forced to arrange and pay for another mode of transportation.
I am attaching the complete ticket for your verification. Please review Ticket No. TV9B6085**** and PNR No.
16329 and resolve this complaint at the earliest.
I expect a meaningful resolution rather than a generic response stating that the delay was caused by the bus operator.
Regards,
Abhishek Sharma
Passengers Seat No. 6 & 7
Ticket No.: TV9B6085****
PNR: 16329
Preferred solution: Full refund
User's recommendation: I would strongly recommend future customers think twice before booking this service. Our Ayodhya–Haridwar journey was scheduled to arrive at 7:20 AM, but even at around 9:30 AM we were still stuck at Najibabad with no clear resolution or reliable information. We ultimately had to leave the bus and arrange a private car to reach Haridwar, despite already paying ₹1,810.80 for the bus journey. The delay caused significant inconvenience, additional expense, stress, and made us risk missing an important occasion. Based on this experience, I cannot recommend this bus service unless the operator takes serious steps to improve punctuality, communication, and passenger support during disruptions
Chennai, Tamil Nadu
Ticket Reschedule/cancellation
Worst customer care support and not giving proper solution. Only man power can help the man better. Worst and disgusting
- I am going for cancellation but the policy is based on travel date rather than the booking date
- I am going for cancellation but the policy is based on travel date rather than the booking date
Preferred solution: Full refund
User's recommendation: No use of talking with AI in customer care. Don't go for redbus
Indore, Madhya Pradesh
Unther sheet provided
Jo bus booking ki but another bus service and another sheet give me very bad service neeraj travel bus service is very bad service and red bus not got service provided
Preferred solution: Full refund
User's recommendation: Very bad service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Delhi, National Capital Territory Of Delhi
My ticket was cancelled without any...
My ticket was cancelled without any prior notification. When I called at my scheduled pickup time, I was told the bus was cancelled. Surprisingly, the cancellation isn't showing on the RedBus appinstead, it's incorrectly marked as 'Trip Completed' at 4:00 AM
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Tirupur, Tamil Nadu
Refund and ticket also not confirmed
Hi sir,
Yesterday, one bus booking was cancelled, but the refund has not been credited. Today, one bus booking amount has been deducted, but the ticket has not come.
Also, the refund has not been credited at the same time. Kindly support.
I need to speak to a customer care executive for some doubts. If you could help me to call.
Preferred solution: Full refund
Bengaluru, Karnataka
They are not ready to share the details related to rescheduling policy and it's really waste of time talking to support . Read bus is troubling customers with intranpernt policies.
I wanted to reschedule the recent booking. I reached out to customer care number; they were not helpful. Please help with the escalation point of contact to address the issue as soon as possible.
- Platform is fine to book user friendly
- Hidden policies not helpful when we reach customer care if we need to talk to bus operator directly then what the point in booking through red bus
Preferred solution: I am looking for rescheduling of my travel . I had booked it for 25th Aug instead of 24th Aug . Reached out to customer care immediately but they were no helpful.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Dehradun, Uttarakhand
I had booked two buses for three people...
- - The traveler booked two buses, but the first was delayed.
- - The delay caused missing the Rishikesh-Badrinath leg; a refund is requested.
I had booked two buses for three people via RedBus. The first bus was from Delhi to Rishikesh (scheduled from 9:35 PM to 3:05 AM), and the second was from Rishikesh to Badrinath (scheduled for 4:00 AM).
However, the first bus was delayed by two hours, causing me to miss the second bus from Rishikesh to Badrinath.
Please refund my Rishikesh to Badrinath bus immediately; this is the bus's fault for the delay.
Mobile no 813074****
Name Mahesh Pundir
Preferred solution: Full refund
Visakhapatnam, Andhra Pradesh
About My ticket refund and to much amount
The amount was not credited, and too much amount was canceled while my ticket was canceled. When will the amount be credited?
Preferred solution: Full refund
Srinagar, Jammu And Kashmir
Verification
Please help with your route and timing schedule.
Chamba to Chandigarh via Dunera last service...
AC or non-AC?
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